Frequently Asked Questions: Everything You Need to Know
The deposit will be refunded within a maximum period of 7 days after departure, once it has been checked that there has been no damage caused during the stay in the apartment. We kindly ask you to inform us of any anomaly you may find on your arrival within the first 8 hours, in order to avoid any misunderstanding on your departure.
Only in those properties where it is stated in the description that they are pet friendly. Pets are not allowed in the rest of the accommodation.
Provided that you state on your booking that you are staying with a child under 2 years of age and request it, if the property has both, they will be left ready for you on the day of your arrival.
The cancellation of any booking will be completely free of charge as long as it is made within the period indicated for this purpose. After this date, the cost of cancellation will be 100% of the total price of the booking.
A few days before your arrival you will receive access to the customer app, where you can check in. In addition, we will provide you with assistance at all times, for a hassle-free stay.
Early check-in and late check-out are subject to availability, so confirmation will be subject to availability 24 hours before the date of your request.
Of course, all the houses are equipped with the necessary linen for your stay. Depending on the number of days you stay, you will have a set of linen or two, so that you can have a spare.
Of course, all the houses are equipped with the necessary textiles for your stay. Depending on the number of days you stay, you will have a set of textiles or two, so that you can have a spare.
In the client's app you will see, in the Arrival Instructions tab, all the information about how to get to and enter the property. It is very important that you read it before your trip, so you will have it much clearer.